Frequently Asked Questions
Everything you need to know about your KUGOO electric scooter experience.
What is the average shipping time for a KUGOO scooter?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our local warehouse network.
Do KUGOO scooters come with a warranty?
Yes, all KUGOO electric scooters come with a 12-month limited warranty covering the motor, battery, and main controller against manufacturing defects.
What is your return policy for electric scooters?
We offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged.
Are KUGOO scooters waterproof?
Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes and rain. We do not recommend riding through deep puddles or in heavy downpours.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options such as Klarna or Affirm depending on your region.
How do I maintain my scooter's battery life?
To maximize battery longevity, avoid depleting the charge to 0%. We recommend charging it after every use and storing it in a cool, dry place if you do not plan to ride for an extended period.